The rules of the road for using Elan's booking, pickup, and instructor services. Please read carefully before booking your test.
Last updated: May 1, 2026
By accessing or using elanroadtestrental.ca (the “Site”) or any of our booking, pickup, or instructor services (the “Services”), you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you may not use the Services.
You must be at least 16 years old and hold a valid Ontario G1 licence (or higher) to book a road test vehicle through Elan.
All bookings are subject to vehicle and instructor availability at the DriveTest centre you select. You are responsible for providing accurate information including your test type (G2 or G), test centre, date, time, and a valid road test confirmation issued by DriveTest Ontario.
Bookings must be made at least 2 days in advance of your scheduled DriveTest appointment. We reserve the right to refuse or cancel a booking if your documents are incomplete, the booking conflicts with another reservation, or the requested time falls outside our service hours.
If you select our pickup service, you must be ready at the pickup address at least 15 minutes before the scheduled pickup time. Pickup pricing is calculated based on distance from the selected DriveTest centre:
Distance is measured by our routing engine; the calculation displayed at checkout is final for that booking.
Payment is processed through Stripe at the time of booking. By submitting payment you authorize Elan to charge the full amount shown on the checkout summary, including any selected add-ons.
Cancellation requests submitted at least 48 hours before your scheduled test are eligible for a full refund. Cancellations made within 48 hours of the test may be subject to a service fee. No refund is issued for no-shows or for tests cancelled by DriveTest Ontario due to incomplete documentation on the part of the customer.
While in the rental vehicle, you agree to:
We reserve the right to refuse service or terminate an appointment in progress if the conditions above are not met. No refund will be issued in such cases.
The Services are provided on an “as is” basis. To the maximum extent permitted by Ontario law, Elan, its owners, employees, and instructors are not liable for indirect, incidental, or consequential damages arising from your use of the Services, including but not limited to failing a road test, delays caused by traffic or weather, or DriveTest Ontario rescheduling.
Our total liability for any single booking is limited to the amount you paid for that booking.
You are responsible for keeping your login credentials confidential. You may close your account at any time from your dashboard; doing so will not automatically refund pending or completed bookings.
We may suspend or terminate an account that violates these terms, abuses our staff, or attempts to defraud our payment systems.
We may update these Terms of Service from time to time. Material changes will be reflected in the “Last updated” date above and, where appropriate, communicated by email. Continued use of the Services after a change constitutes acceptance of the revised terms.
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute will be resolved in the courts located in Toronto, Ontario.
