Privacy Policy

This Privacy Policy explains how Elan Road Test Rental (“Elan,” “we,” “us”) collects, uses, and discloses personal information about visitors to elanroadtestrental.ca and customers of our road test rental, pickup, and instructor services in Ontario.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

To provide our Services, we collect the following categories of information:

• Account information: name, email address, phone number, password (stored hashed), and account preferences.
• Booking information: selected DriveTest centre, test type (G2/G), date and time, pickup address, add-ons, and notes.
• Uploaded documents: your DriveTest confirmation and a photo or scan of your G1 licence. These are stored in encrypted S3 buckets in the Canadian region.
• Payment metadata: Stripe handles your card details directly — we receive only the payment status, last 4 digits, and charge identifier.
• Technical data: IP address, browser type, device type, and basic usage events collected via first-party analytics.

We use the information above to:

• Create and manage your Elan account
• Schedule, confirm, and fulfil your road test booking
• Verify eligibility against DriveTest Ontario requirements
• Process payments and issue refunds when applicable
• Send booking reminders, receipts, and important service notices
• Diagnose technical issues and improve the booking experience

We do not use your information for unrelated marketing without your explicit consent.

We share personal information with a small set of trusted processors, each bound by data-protection agreements:

• Stripe — payment processing
• Amazon Web Services (Canada) — hosting, file storage, and database
• Email service provider — booking confirmations and password resets
• Elan instructors — your name, phone, pickup address, and test details, shared only for the assigned appointment

We may also disclose information when required by law, court order, or a legitimate legal process.

We use cookies and browser storage for essential functions only:

• A secure, HTTP-only cookie to keep you signed in
• Local storage to remember your in-progress booking so you can resume later
• First-party analytics to understand which pages need improvement

You may clear cookies or local storage at any time through your browser settings. Doing so will sign you out and clear unfinished bookings.

We retain account and booking records for as long as your account is active, and for up to 7 years thereafter to meet financial and regulatory record-keeping obligations. Uploaded test documents are deleted within 90 days after the associated appointment, unless required for a refund or dispute.

Under PIPEDA you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent and request deletion of your account
• File a complaint with the Office of the Privacy Commissioner of Canada

You can exercise the first three rights directly from your account dashboard, or by emailing us at the address below.

We use industry-standard safeguards including TLS in transit, encryption at rest for stored documents, hashed passwords, and least-privilege access controls for our team. No system is perfect — if we ever detect a breach affecting your data, we will notify you and the appropriate authorities as required by law.

Elan's Services are intended for users 16 and older (the minimum age to hold an Ontario G1 licence). We do not knowingly collect information from anyone under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may revise this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated by email to active customers.